衛生福利部雙和醫院

Patient rights & Responsibilities

The full cooperation between patients and healthcare teams is one of the key factors to successful treatment. Understanding patients’ rights and responsibilities to cooperate by both healthcare providers and patients will facilitate good communications, and increase cooperation and trust. We look forward to working with all patients hand in hand to create healthy and harmonious healthcare environment.

Patients’ rights

The right to medical treatment and the right to not be discriminated against because of nationality, gender, age, sexual orientation, or socioeconomic status.
The right to the clinic care under the medical environment of security and privacy.
The right to participate in counseling and discussion in the clinic care process, and the right to decide treatment modalities, including the choice of other treatment, or rejection of treatment and seeking a second opinion.
The right to ask and to know about the diagnosis of the condition, checkup and test results, treatment guidelines, and the situation after healing.
The right to decide whether to conduct CPR when in critical condition.
The right to express pain relief.
The right to require medical staff to provide disease care, medication, diet or living, and other health education information.
The condition data and records should be kept safe and confidential by the hospital.
The right to apply for your own medical record copies, diagnosis certificate, and the medical fee schedule.
The right to appeal to the hospital and receive the response for complaints or suggestions to the hospital.
In order to maintain your medical autonomy, the hospital provides for all inpatients "Letter of Intent of Pre-marking hospice palliative care and life sustaining treatment decision making", "Do Not Resuscitate consent form","Withdraw of life-sustaining treatment consent form" ,"Letter of appointment of the medical agents", and "Annulment of Pre-marking hospice palliative care will and life sustaining treatment decision making declaration". Out of respect for of terminally ill patients' wishes to not apply a positive treatment or first aid, physicians can only provide relieving and supportive care measures available to reduce or relieve the pain.
To help give the limited life boundless love, the hospital abides by the national health policy to provide to all hospitalized patients the "Organ Donation Consent" for follow-up of the decision for organ donation, and ensures family members fully understand the patient's will.
We are a teaching hospital. In order to promote our medical education and to train outstanding medical staff, we cordially invited you to cooperate with us in our relevant teaching studies. You can be a human subject of the clinical study through the evaluation by our ethics committee members. You have the right to refuse the relative study activities, and your decision will not affect our high quality medical care services provided.

Patients’ responsibilities to cooperate

To ensure safety, the patients and their families are requested to take initiative to correctly inform the medical staff of patients' own health status, past medical history, history of drug allergy, travel history, whether suffering from infectious diseases, and other information.
Patients and their families are invited to actively participate in and determine the therapeutic approach and coordinate common views. Before making the decision to sign a consent form, contract, or acceptance of treatment, fully understand the contents and the results a variety of treatment methods may cause. If you have questions about any medical disposal, please ask the medical staff responsible for care.
To follow the medical advice of physicians, patients and their families must carry out the medical treatment, process the check-out of intensive care unit as discharged or transferred, properly use the hospital facilities to value the medical resources.
Please deal with the hospital medical treatment requirements or operating flow. Do not ask the physician to provide false information or diagnosis. Comply with hospital access control and infection control measures: no smoking and betel nut chewing in the hospital, to avoid affecting the overall patient care or others' rights.
Please pay medical costs. If there are difficulties, please contact the hospital social work department or the responsible medical care staff. For any doubts or suggestions about the hospital patients' rights and the obligation to cooperate, you are welcome to respond to the hospital staff, who will be happy to handle them for you.

If you have any questions or suggestions regarding patients’ rights and responsibilities to cooperate in our hospital, please raise them to our staff and we will be more than happy to talk to you.